Advanced Legal Support Portal
Account Support If you have any questions about billing, billing, or financial matters regarding your products, call +1 800-328-9352. If you need to log in to a remote support session, you can do so by entering your participation code into our collaboration portal. Are you curious about how a legally specific IT partner can improve your experience? Advanced offers telephone support between 8:00 a.m. and 5:30 p.m., Monday to Friday (except holidays in English). Technical Support For immediate assistance in the event of an URGENT SYSTEMS DOWN incident, please contact the appropriate product support team using the phone number below. Every contact in your organization must be configured to have access to these support sites. Passwords are case sensitive and each contact is unique. If you need a login for the customer page or customer portal, please call the number below. *Please contact your local support team to clarify opening hours. We provide support through the Information Technology Infrastructure Library (ITIL).
We are here to help and our dedicated team is committed to providing a range of support services that cover all your needs – whenever you need us. With over 20 years of experience, Advanced Legal works at the interface of practice and technology, bringing technical depth and specific legal knowledge to our clients` IT structures. Working with law firms of all sizes, Advanced Legal provides the right amount of technology and application support you need to succeed. This makes a difference when working with a technology provider that understands the needs and challenges of your business. At Advanced, we strive to create intuitive products, but we also know that you need a little extra help from time to time. That`s why we offer helpful support resources that you can dive into when you need them (like this online help!). However, if you need help and assistance beyond the information provided here, the following are also available to you: For any other type of support, please fill out the support form or call one of the support numbers listed below. To obtain a customer support ID and password, please call your company`s ProLaw support representative from our shipping team using the phone number below. We also strive to create high-quality documentation, but we encourage you to let us know what you think.
Feel free to send your feedback to the team or if you discover a bug, let us know and we will fix it immediately. Send an email techauthors@oneadvanced.com. The customer portal also provides a simpler and more efficient process in case you need to make a support case. It serves as a direct route to your support team and is the fastest way to submit cases. The portal offers easy case management with a single website to track all your cases, open and closed. Your organization also benefits from multiple user logins, which allow all users to submit their own cases if you want and monitor their status. At the same time, administrative users can make their organization`s cases fully visible. U.S. Support: +1 800-354-8337 Hours: Monday through Friday: 6:00 a.m. – 5:30 p.m. PST Contact information and global support service hours for 3E and Enterprise, 3E Business Development, Envision, and 3E MatterSphere are listed here.
Are you curious about how we can meet the unique needs of the legal industry? Please watch this short video that describes some of the most important areas of your support portal in order to find answers, information, and logging cases more effectively. Mobile Elite Email Support: elitecustomer.careteam@thomsonreuters.com Envision: +44 (0) 131 555 9701 Registered IT support agents can register requests through the thomson reuters customer portal. This website also provides access to the community, the Educational Services Centre and the Knowledge Base. Support for Australia: 1800 118053 Support for New Zealand: 0508 555605 Support for Hong Kong: 30021289 Support for Singapore: 1800 8232196 Support for Malaysia: 1800 884612 Support for mobile applications is available for up to five (5) named customer contacts provided by your organization at the time of signing the Mobile Gateway installation agreement. End users of this app should contact their organization`s mobile support or IT staff for assistance. Don`t have time for an electronic file? Direct Legal offers a complete service of order creation, document submission, upfront fees, true copy receipt and cloud storage on Direct Legal WebPortal. Simply send Direct Legal email your PDF file. We had it! Contact us today for a quote or simply register on our web portal to place an order! [Table “3” not found /] Envision support is available through the Thomson Reuters Elite Customer Portal. Envision Support: 0800-0151631 in the UK or +44 20 3684 7842 outside the UK Support: 0800-0151631 in the UK or +44 20 3684 7842 outside UK business hours: Monday to Friday: 8:00am to 6:00pm (GMT) We are committed to providing accessible and responsive customer support and service to our 3E customers. From simple questions and answers to extensive product performance, logging into the customer portal is your first step. *Outside of business hours, support is available to Canadian customers on non-Canadian holidays. Log in to the customer portal The portal includes training and education resources, colleagues and community experts, the Education Service Center, the Download Center, the Knowledge Base, and self-service support.
In addition, as an Advanced customer, you are entitled to free upgrades during business hours. If you would like to upgrade or need further assistance, please call 03300 602102 (Option 1 – Laserform) between 08:00 and 17:30 (Monday to Friday). Our managed IT services help law firms improve their technology management by streamlining processes, establishing best practices, and proactively maintaining their systems and networks to minimize downtime for desktops, servers, and ultimately users. Before the mobile app can be used, Mobile Gateway must be installed and configured on a server within your organization`s infrastructure. If your organization has not yet set up Mobile Gateway, contact your account manager. Expedition Team: +1 888-877-6529 Opening Hours: Monday – Friday: 7 am – 6 pm (Rocky Mountain Time) If you would like to know more or need help registering, please fill out the form below and we will get back to you. “It is a pleasure to work with Advanced Legal! They solve even the simplest problems that are a thorn in my side and do so without me feeling stupid or wasting their time. I am always happy with the results of my interactions with them. » Are you facing the growing concerns of cybersecurity? Thank you for the team, but especially thank you for Mark. The advanced legal staff has a deep understanding of the structure of the ProLaw database and has been an invaluable resource in turning our old financial data into ProLaw.
We continue to leverage their ProLaw knowledge and expertise with BIPro financial dashboards. BIPro was a basic tool for our lawyers to view their billable and current information without having to dig into ProLaw. The professionalism of their team and the way they listen to us are appreciated. To use the Elite Mobile app for iPad, your organization must use 3E Mobile Workspace, 3E Business Development, ProLaw XII – Release 3*, or Envision – Release 11. “Just a quick note. As I`ve said many times over the past year, Mark Daily is a rock star, always extremely responsive and helpful (and good at “teaching” so I can be more self-reliant). Are you ready to increase efficiency and streamline processes? Process service statewide/nationallyPresent-day service availableInterview filing serviceElectrication serviceScaling serviceChef servicePaymentsPrepared and filedSubscrib court serviceSubpoena serviceAnd plus SaaS 4.4, Stock Models 4.0, Solution Manager 3.4.0 “Advanced paralegal was excellent and still gives me options to get results I did not know the existence. They create a unique experience for each user facing technological challenges. If you are a customer and need help, you can ask for help through our customer support portal.
With 24x7x365 remote monitoring, the advanced legal team proactively ensures the security and functionality of critical corporate networks to ensure the security of corporate information and data. Envision software updates and documentation are available through the Thomson Reuters Elite Knowledge Base. If you are an authorized Elite Mobile customer contact for your organization with a valid contact ID and support password, you can access the following resources for additional assistance: User groups are an effective way to connect with 3E representatives and industry peers to learn more and stay up to date with the latest news and product information, how local businesses are coping with their business challenges. Contact us for more details. Make sure you make the most of available resources and submit cases more efficiently by signing up for the customer portal today! We help law firms move to the cloud at their own pace. We are building a private and custom cloud environment for our Tier 5 data center customers. You benefit from economies of scale for cost savings and mobile lawyer productivity. “We are very grateful for the excellent technology you have used for us and your incredible commitment to customer service.” “You need to know when to turn to the professionals when something is not able to solve – Advanced Legal are the professionals. Thank you! ».
Once you are on the customer portal, you can submit a service request and view the complete history of your service requests.